Welcome to Ballora. This website is operated by Ballora. Throughout the site, the terms “we”, “us” and “our” refer to Ballora. Ballora offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. Our store is built and hosted on WordPress, which provides us with the reliable online e-commerce platform that allows us to sell our products to you safely and securely.
By visiting our site and/or purchasing a handbag from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Section 1 – Online store terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 – General conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.
Section 3 – Accuracy and timeliness of information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
Section 4 – Modifications to the service and prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. All prices on our website are displayed in US Dollar ($).
Section 5 – Products or services
Certain products, such as our exclusive handbag collections, may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our clear Return and Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction.
Section 6 – Shipping and delivery policy
We are committed to ensuring your order arrives safely. We use trusted Carrier Services including DHL and FedEx. We proudly offer Free Shipping for all our customers within the United States. Our delivery timeline is completely transparent:
- Order Cutout time: 5:00 PM (EST)
- Processing time: 1 to 2 business days
- Shipping time: 3 to 5 business days
- Total Estimated Delivery: 4 to 7 business days We also ensure that you can follow your order’s journey, so the answer to “Do you provide a tracking number?” is Yes. We take full responsibility for your package until it is delivered.
Section 7 – Returns, refunds, and exchanges
Customer satisfaction is our priority. Yes, I accept returns for defective and non-defective products , and Yes, I accept exchanges.
- Return Window: You have 30 Days to return an item.
- Restocking Fee: We charge a $0 Restocking Fee.
- Return Shipping: The Return Shipping Cost is the Customer’s responsibility.
- Refunds: Our Refund Process Time is 7 Business Days after receiving and inspecting the returned item.
- Cancellations: We offer a Cancellation Window of 24 Hours after your purchase.
Section 8 – Payment and billing accuracy
Our official Currency Used on Website is the US Dollar ($). All transactions are securely processed through our authorized Payment Gateway Name: PayPal. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
Section 9 – Personal information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 10 – Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice.
Section 11 – Prohibited uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to submit false or misleading information; (f) to upload or transmit viruses or any other type of malicious code.
Section 12 – Governing law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.
Section 13 – Changes to terms of service
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Section 14 – Business Information
Questions about the Terms of Service should be sent to us using our official contact details below:
- Business Name: Ballora
- Phone Number: +1 (212) 645-4120
- Email Address: support@ballora.shop
- Physical Address: 92 Jane St, New York, NY 10014, USA
- Business Days: Mon – Fri
- Support Hours: 9:00 AM – 5:00 PM (EST)
- Time Zone: (GMT-05:00) Eastern Standard Time (New York)
- Response Time: We are committed to responding to all inquiries within 24 Hours.