At Ballora, we are dedicated to offering a straightforward, dependable, and transparent shipping experience. We handle and dispatch all orders carefully to make sure your handbags reach you securely and promptly.
1. Shipping Destination & Cost
- Shipping Destination: We exclusively ship to addresses within the United States.
- Shipping Cost: We provide Free Shipping for all orders across the United States.
- No Hidden Fees: There are no extra charges or hidden fees at checkout. All prices on our store are displayed in US Dollars ($).
2. Delivery Timeline
To maintain complete transparency, our delivery schedule is broken down as follows:
- Order Cut-off Time: 5:00 PM (EST). Orders placed after this time, or on weekends and public holidays, will be processed the following business day.
- Processing/Handling Time: 1 to 2 business days (Monday – Friday).
- Shipping/Transit Time: 3 to 5 business days (Monday – Friday).
- Total Estimated Delivery Time: 4 to 7 business days.
3. Shipping Methods & Tracking
- Carriers: We utilize trusted shipping carriers, including DHL and FedEx, for prompt and safe deliveries.
- Order Tracking: Yes, we provide tracking numbers for all orders. After your package is dispatched, you will receive a confirmation email with tracking details to monitor its progress.
4. Duties and Taxes
For deliveries within the United States, there are no extra taxes or duties due upon receipt. The total amount shown at checkout is the final price you pay.
5. Order Cancellations
If you need to cancel your order, please reach out to us within our 24-hour cancellation window. Once an order completes the processing stage and is handed over to the carrier, we are unable to cancel the shipment.
6. Lost or Delayed Packages
Should your package face unexpected delays beyond our total estimated delivery timeframe, please get in touch with our support team. We will coordinate directly with the shipping carrier to locate your package and resolve the issue promptly.
7. Business Information
If you have any questions regarding your shipment or delivery status, please contact our customer support team using the details below:
Business Information
- Business Name: Ballora
- Phone Number: +1 (212) 645-4120
- Email Address: support@ballora.shop
- Physical Address: 92 Jane St, New York, NY 10014, USA
- Business Days: Mon – Fri
- Support Hours: 9:00 AM – 5:00 PM (EST)
- Time Zone: (GMT-05:00) Eastern Standard Time (New York)
- Response Time: We are committed to responding to all inquiries within 24 Hours.