Frequently Asked Questions (FAQs)
Welcome to the Ballora FAQ page! We have compiled a list of common questions to help you find quick answers. If you need further assistance, please do not hesitate to contact our customer support team.
Ordering & Products
Q1. What types of products do you sell?
We specialize in offering high-quality items within our main Product Category: Handbag.
Q2. How do I place an order?
Simply browse our collection, select your desired handbag, add it to your cart, and proceed to checkout. All transactions are processed using our trusted Payment Gateway Name: PayPal. Furthermore, the Currency Used on Website is the US Dollar ($).
Q3. Can I cancel or change my order?
Yes, if you need to cancel your order, we offer a clear Cancellation Window of 24 Hours. Please contact us within this timeframe if you need assistance.
Shipping & Delivery
Q4. Do you offer free shipping?
Yes, we are proud to state that our Shipping Charges Cost is Free Shipping for our customers.
Q5. Where do you ship?
Our GMC Target Country is the United States, and we ship our products directly to customers within this region.
Q6. How long will it take to receive my order?
We strive for complete transparency in our delivery timeline:
- Our Order Cutout time is 5:00 PM (EST).
- Our Processing time takes 1 to 2 business days.
- Our Shipping time takes 3 to 5 business days.
- Our Total Estimated Delivery time is 4 to 7 business days.
Q7. Will I receive a tracking number?
If you are wondering “Do you provide a tracking number?”, the answer is Yes. We partner with reliable Carrier Services, specifically DHL and FedEx, to ensure your items are delivered safely.
Returns & Refunds
Q8. What is your return policy?
We offer a generous Return Window of 30 Days. To provide the best service, Yes, I accept returns for defective and non-defective products. Additionally, if you want to swap an item, Yes, I accept exchanges.
Q9. Who pays for return shipping?
According to our policy, the Return Shipping Cost is the Customer’s responsibility.
Q10. Do you charge any restocking fees?
No, we value transparency. We charge a $0 Restocking Fee on returned items.
Q11. How long does it take to process a refund?
Once your return is received and inspected at our facility, our Refund Process Time is 7 Business Days.
Payment & Security
Q12. What payment methods do you accept?
We ensure secure checkouts by using our authorized Payment Gateway Name: PayPal. All of your purchases will be billed in the Currency Used on Website: US Dollar ($).
Need More Help?
If you have any other questions, we are here to assist you!
Business Information
- Business Name: Ballora
- Phone Number: +1 (212) 645-4120
- Email Address: support@ballora.shop
- Physical Address: 92 Jane St, New York, NY 10014, USA
- Business Days: Mon – Fri
- Support Hours: 9:00 AM – 5:00 PM (EST)
- Time Zone: (GMT-05:00) Eastern Standard Time (New York)
- Response Time: We are committed to responding to all inquiries within 24 Hours.